NCS Sales Team Leader
NCS Sales Team Leader Start date: August 2017 Location: Epsom, Surrey This is a unique opportunity to join The Challenge. The Challenge is the UK's leading charity for building a more integrated society. We work on a local level to bring together people from all ages, ethnicities and walks of life, connecting communities and building trust. For more information about what The Challenge does and its values, please visit our website www.the-challenge.org. About the role The Sales and Marketing department is primarily responsible for signing up young people to take part in the National Citizen Service (NCS) powered by The Challenge. NCS is a government backed programme that helps young people (age 15-17) build skills for work, life and transition into adulthood. With support from a Sales Manager (SM) and Associate Sales Manager (ASM), the Sales Team Leader (STL) will lead a team of Engagement Co-ordinators (ECs) to find and place 15-17 year-olds into local NCS programmes within a wider geographical region. This is a great opportunity to develop coaching and leadership skills; STLs will have a positive impact on the sales approach to engage young people. The STLs primary responsibilities will be: Building and maintaining effective relationships with schools, teachers and other youth led organisations Exciting and persuading young people to sign up to NCS through presentations in assemblies, PSHE classes and follow up phone calls Assist young people and their parents through the sign up process from initial expression of interest to turning up for the programme, primarily through phone calls Defining and leading a local strategy for a geographical area to work in conjunction with the national marketing strategy Ownership and responsibility of a geographical area Working as part of a team towards individual and team targets Coaching and mentoring members of the team and opportunities to train new starters Contributing on impactful local projects, delivered on time to a high quality with notable improvements on prior year versions We are looking for outstanding individuals with the following qualities: Essential Skills Ability to initiate and build rapport and manage relationships with young people, parents/ guardians and teachers and build gravitas with senior stakeholders. Ability to deliver assemblies and present persuasively to large groups of young people and parents Excellent listening skills and ability to understand customer needs Exemplary telephone and face-face verbal communication skills in group or individual settings Assertiveness, resilience and confidence to achieve targets Motivated to work towards targets and ability to analyse success and failure Excellent written communication skills Ability to mentor and coach by demonstrating excellence, supporting, "quality controlling” and delegating to create a motivated, successful and happy team. Excellent project management, time management and personal organisation skills Perseverance to prompt and assist young people and parents/ guardians through a detailed and sometimes complex sign up process Able to work collaboratively with people on projects across various departments and locations Ability to lead a team Ability to work under pressure in a fast paced environment Behaviours Understanding: Knowledge of own strengths; ability to empathise and see others' point of view Adaptable and uses initiative to change style quickly in different situations Professionalism: Strong work ethic, time keeping, responsiveness Responsibility: Take responsibility within and beyond the role Trust: Trusted by colleagues to always deliver Persistence and determination Energy and initiative: A can-do attitude with an enthusiastic and persuasive personality Flexibility: Adjusts work schedules, plans, prioritises as required to fulfil overall objectives Humble: A positive, helpful attitude at all times in what is a busy and challenging role. Calm under pressure Ability to lead and proactively demonstrate excellence through example, learns from their mistakes and always commits to performing at their best. Strives for continuous improvement by seeking and sharing feedback appropriately and respectfully. Desirable Good knowledge of local area Sales experience or experience working towards targets Experience working with 15-17 year olds and/or within the education sector Full driving license Benefits A dynamic and challenging place of work A personal learning and development plan Internal and external training opportunities Contributory pension and Simply health cash plan Ride 2 Work, childcare vouchers, season ticket travel card loan etc. Progression opportunities for exceptional candidates Safeguarding Statement The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes. We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices. This is a full-time position with a salary of £21,000 per annum. You will be required to work 35 hours a week adapted to fit departmental needs e.g. 9-5, 10-6, 11- 7. Early mornings and late evenings are required at different times of the year. To apply, send a CV and Cover Letter via the button below. Deadline for application: Friday 11 th August 2017 Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.