Hospitality Services Apprenticeship, Customer Service

Sussex Downs College Apprenticeships
West Sussex
210.00 GBP Weekly
04 Aug 2017
13 Aug 2017
Contract Type
Full Time

Rathfinny Wine Estate nestles within the slopes of the South Downs at Alfriston near Seaford and is looking for a Hospitality Apprentice to join their growing team at the Flint Barns. You will be open and friendly with a positive attitude and interested in being part of an organisation that protects the environment.

Vacancy description

The purpose of the role is to assist the team in all aspects of hospitality of the customer experience across the Estate. The key tasks will include:

Your duties will include:

  • Assisting with food service and preparation of the restaurant for service and clearing afterwards
  • You will be involved in assisting with all aspects of events at the Flint Barns and the Tasting Room including weddings; Sunday roasts; Estate Tours; breakfasts. Tasks will include waiting and serving food, serving drinks, helping with barbecues, clearing crockery and glasses, loading and unloading the dishwasher and putting away
  • We serve a variety of clients including school groups; corporate business groups and wedding parties so you will need to adapt your approach accordingly
  • You will also be responsible for cleaning and making up bedrooms and bathrooms
  • We expect the highest standards of service to match our ethos of high quality all round customer service.

Working week

37.5hrs per week with the potential for overtime, shift work including evenings and weekends

Weekly wage GBP210.00

Expected apprenticeship duration 13 months

Apprenticeship level Intermediate Level Apprenticeship

Essential Skills

The skills that are essential for the role include manual dexterity and being able to stand for long periods.

It is desirable to have some face to face customer service experience.

Personal qualities

  • Confidence in meeting people
  • Able to talk confidently to colleagues and customers
  • Willing to learn and follow instructions
  • Able to demonstrate commitment to consistent work output e.g. always meeting the standard set for your work
  • Motivated by doing a good job
  • Willing to be part of a team that enjoys their work
  • Willing to show initiative and take responsibility
  • Ability to present yourself in a tidy, clean and professional way You will need to wear Rathfinny branded clothes
  • Able to demonstrate and understand the brand values and a will to achieve them in all aspects

Qualifications required

The essential qualifications include English and Maths GCSE at grade C or above, or equivalent.

It is desired that applicants wishing to apply have a catering or hospitality qualification.

Future prospects There would be the opportunity to potentially specialise in one area ie kitchen porter/food prep, front of house events service or housekeeping.

Things to consider Weekend work will be required for this apprenticeship. The benefits as part of the role include staff discount, employee pension and holiday pay. Please consider how you will travel to the workplace.