Business Services Administrator

6 days left

West Sussex
28 Jul 2017
25 Aug 2017
Contract Type
About Capita | Local Government, Health & Property
Capita Local Government Health & Property is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.
We are one of the UK's largest and most diverse multidisciplinary consultancies in the design, management, infrastructure, real estate, civil engineering, environmental management and transport sectors. We are also the market leader in strategic public-private partnerships with local government clients.
We have over 4,000 staff based in 60 UK & Ireland offices offering a vast range of professional and technical expertise across an unrivalled number of services. The breadth and depth of our experience ensures that we are able to add value to any project, regardless of size, complexity or sector.

Job Purpose:

Member of an admin resource pool, responsible for providing a range of administrative support within and across services as determined by the Team Manager.
Responsible for the provision of an effective and efficient, professional & flexible administrative service to support clients. Undertaking a wide range of technical/specialist admin tasks as directed, whilst maintaining high standards of work.

Key Accountabilities:

The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or be equivalent in nature to) those listed below:

*Taking notes, requiring intense concentration over lengthy periods, analysing and interpreting complicated information which is also sensitive/ disturbing / highly confidential, such as note taking at Child Protection conferences.

*Delivers timely and efficient specialist financial administrative support to a team or across teams with an awareness of team requirements. Prioritises day to day work in the short term, working with colleagues to deliver objectives and a customer focussed service.

*Analyses technical financial information relating to the team specialism and draws conclusions to process varied tasks appropriately. For example, analyses information relating to a client's assessment or service's budget and suggests appropriate action according to the individual situation in line with procedures

*To locally deliver a flexible administrative service to a diverse range of internal clients to a high standard. To include: creation of complicated documents in specialist ICT software, electronic filing systems, report writing, organisation of large events/courses.

*Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, customers, key contacts and members of the public.

*To co-ordinate case conferences or events which involve: arranging dates, booking of rooms, informing attendees of arrangements and distribution of highly confidential papers within statutory timescales.

*Responsible for the care of, accuracy, confidentiality, security and maintenance of admin related manual and/or computerised information, including the development of relevant computerised management information systems and the maintenance of procedure manuals and forms, disseminating changes to relevant staff.

*As a member of a resource pool, undertake a range of tasks. Allocate work to other members of the resource team to manage workloads across the team. This will include duties covering busy reception on a rota basis.

*Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.

*Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice

*Provide some on-the-job training to colleagues on specific aspects of the provision of an administrative service or systems.

Essential Skills:

*Good understanding of data management, including collection and processing.

*Relevant theoretical or organisational knowledge of systems, procedures and policies associated with operating an administrative service.

*Good knowledge of a wide and varied range of ICT software.

*Experience of working within administrative office systems/practices and providing effective flexible administrative support to various service areas.

*Demonstrable evidence of organising and handling data sets, of turning data into information and providing administrative output i.e. Word, Excel etc.

*Ability to take electronic notes in meetings
*Good at organising day to day workload in order to follow/meet a given brief.

*Experience and confidence in dealing with people and the ability to establish credibility at all levels of the organisation.

Interested? Click apply now